Policy Scope

This Data Protection Policy applies to personal information that Chicelle may process when you visit our website, browse collections, place an order, contact support, subscribe to communications, or interact with customer service.

• It covers information connected to browsing, checkout, orders, support requests, account activity, and communications.
• It is intended to work alongside our privacy, cookie, and service-related policies.
• It applies to information handled for Chicelle boutique operations and customer care.

Information We May Protect

Chicelle may protect and manage several categories of information depending on how you use the website and services. This may include contact information, order information, technical information, communication records, and customer support details.

• Contact details such as name, email address, phone number, billing address, and shipping address.
• Order details such as selected accessories, payment confirmation status, shipping preferences, and service notes.
• Technical information such as device type, browser data, pages viewed, site interactions, and security-related logs.
• Messages you send about jewelry, accessories, delivery, account questions, or customer care needs.

How Information Is Used

We use information for limited, practical, and service-related purposes connected to operating Chicelle and supporting customers who browse or purchase refined fashion accessories.

• To process orders, prepare shipments, provide order updates, and support the stated 3–5 business days shipping window where applicable.
• To respond to customer questions, account requests, product inquiries, and service concerns.
• To maintain website security, prevent misuse, improve performance, and protect customer interactions.
• To understand website functionality, product presentation, collection navigation, and boutique service quality.

Security Measures

Chicelle uses reasonable administrative, technical, and organizational measures designed to help protect personal information. No online system can be guaranteed completely secure, but we work to handle information responsibly and reduce unnecessary exposure.

• Access to information is limited based on operational need and customer service purpose.
• Service providers are expected to handle information in line with their operational role and applicable requirements.
• Security-related information may be used to help detect unusual activity, misuse, or unauthorized access attempts.
• We encourage customers to keep account credentials private and provide accurate contact details at checkout.

Service Providers And Sharing

Chicelle may share limited information with trusted service providers that help operate the boutique, complete transactions, deliver orders, host the website, support analytics, provide communication tools, or assist customer care.

• Information may be shared with payment, checkout, hosting, email, analytics, customer support, and delivery services.
• We may share information when required by law, regulation, legal process, security review, or business operations.
• We do not share more information than is reasonably needed for the relevant service or purpose.

Data Retention

We retain information only for as long as reasonably necessary for the purpose it was collected, including order fulfillment, customer care, accounting, legal obligations, security, dispute review, and business records.

• Order and transaction records may be retained for accounting, customer service, and legal purposes.
• Support messages may be retained to help resolve ongoing issues and improve service consistency.
• Technical records may be retained for website performance, fraud prevention, and security review.
• Information may be deleted, anonymized, or limited when it is no longer reasonably needed.

Your Requests And Choices

Depending on your location and applicable requirements, you may have the right to request access, correction, deletion, restriction, or review of certain personal information. Chicelle will review eligible requests through the contact details provided on this page.

• You may contact us to ask about personal information connected to your account, order, or service interaction.
• We may need to verify your identity before completing certain requests.
• Some information may be retained when required for legal, security, accounting, or operational reasons.

International Processing

If you visit Chicelle from outside the United States, your information may be processed in locations where Chicelle or its service providers operate. Privacy and data protection requirements may vary by location, but we work to handle information according to the purposes described in this policy.