Shipping Policy
A considered return process for polished accessories.
This Refund Policy explains how Chicelle reviews return requests, order concerns, damaged items, cancellations, and eligible refunds for fashion accessories, jewelry styling pieces, hair accents, scarves, eyewear details, charms, bags, and everyday boutique pieces.
Start With Contact
Contact Chicelle before sending any item back so our team can review your order and next steps.
Condition Matters
Returned items should be unused, unworn, clean, and sent with original packaging where applicable.
Delicate Categories
Jewelry, earrings, hair accessories, and hygiene-sensitive pieces may have additional review limits.
Refund Review
Approved refunds are generally processed back to the original payment method used at checkout.
Simple steps, carefully reviewed by our boutique team.
To help us review your request quickly, please include your order details, the item name, the reason for the request, and clear photos if the concern relates to damage, incorrect items, or packaging condition.
Return Eligibility
Chicelle reviews return requests based on order details, item condition, timing, and product category. To begin a return request, contact us before shipping any item back.
- Items should be unused, unworn, clean, and in their original condition where applicable.
- Original packaging, tags, protective materials, and order information should be included when available.
- Some jewelry, earrings, hair accessories, and hygiene-sensitive pieces may not be eligible once opened, worn, altered, or used.
- Items returned without prior contact may be delayed, refused, or unable to be matched to your order.
How To Request A Return
Please contact Chicelle with your order number, email address used at checkout, item name, and reason for the request. Our team will review the information and respond with available next steps.
- Email us at info@chicelle.xyz with a clear subject line related to your order.
- Include photos if the item arrived damaged, incorrect, incomplete, or visibly different from what was expected.
- Wait for return instructions before sending any item back to Chicelle.
- Use secure packaging when returning delicate accessories, jewelry, eyewear chains, charms, or small leather goods.
Refund Review And Processing
After a returned item is received and inspected, Chicelle will review whether the request is eligible for a refund. Approved refunds are generally issued to the original payment method used at checkout.
- Refund timing may vary depending on payment provider, bank processing, and checkout method.
- Original shipping fees, return shipping costs, duties, taxes, or handling charges may not be refundable unless required by applicable rules or confirmed by Chicelle.
- If a refund is approved, the amount may reflect the eligible item value after review of the order and return condition.
- We may decline a refund if an item is used, worn, damaged after delivery, missing parts, or returned outside the approved process.
Damaged, Incorrect Or Missing Items
If your order arrives damaged, incorrect, or missing an item, contact Chicelle as soon as possible with your order details and clear photos of the product, packaging, and shipping label where relevant.
- Reports should be made promptly so we can review the concern while the delivery details are still current.
- Please keep the item, packaging, inserts, and shipping materials until the review is complete.
- Eligible resolutions may include replacement, refund, store support, or another reasonable solution depending on the situation.
- Normal variations in color, texture, scale, or photography may not qualify as damage.
Exchanges And Replacements
Chicelle may offer exchanges or replacements when an eligible item, stock availability, and order details allow. Because accessory styles and finishes may sell through quickly, replacements cannot always be guaranteed.
- Replacement availability depends on current stock, item condition, and the nature of the request.
- Exchanges may require the original item to be returned and inspected before a new item is sent.
- For delicate pieces such as earrings, hair jewelry, and fine accessory details, eligibility may be limited for hygiene and condition reasons.
Order Changes And Cancellations
If you need to change or cancel an order, contact Chicelle promptly. We will review whether the order can still be adjusted before processing, packing, or shipment has begun.
- Once an order has entered processing or shipment, cancellation or address changes may no longer be available.
- Orders are generally prepared within the stated 3–5 business days shipping window where applicable.
- Chicelle is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided at checkout.
Non-Returnable Or Limited-Return Items
Some items may be final sale or have limited return eligibility due to hygiene, condition, customization, promotional terms, or the nature of the accessory category.
- Opened, worn, used, altered, washed, scented, damaged, or incomplete items may not be eligible for return.
- Earrings, hair accessories, hair jewelry, headbands, scrunchies, eyewear chains, and close-contact accessories may have stricter review standards.
- Gift packaging, promotional items, clearance items, or special-order pieces may be non-returnable unless otherwise required.
Return Shipping
Return shipping responsibility may depend on the reason for the return and the result of Chicelle review. Please do not send items back before receiving return instructions.
- Customers may be responsible for return shipping costs unless Chicelle confirms otherwise.
- We recommend using a trackable shipping method for any approved return.
- Chicelle is not responsible for return packages that are lost, delayed, damaged, or sent to the wrong address without approved instructions.
Need help with a return request?
For questions about this Refund Policy, a Chicelle order, damaged or incorrect items, return eligibility, or refund review, contact us using the details below. Please include your order number when available.
This Refund Policy may be updated from time to time to reflect changes in Chicelle customer care practices, website services, accessory categories, or applicable requirements.