Information We Collect

When you visit Chicelle, place an order, create an account, join communications, or contact our team, we may collect information that allows us to provide a polished boutique experience.

• Contact details such as name, email address, phone number, billing address, and shipping address.
• Order details including selected accessories, payment confirmation, delivery preferences, and customer service notes.
• Browsing information such as device type, pages viewed, approximate location, referral source, and interaction with our website.
• Messages you send to us about jewelry styling, accessories, order questions, or support requests.

How We Use Your Information

We use personal information to operate Chicelle, complete purchases, support customer care, and improve the way customers discover refined fashion accessories.

• To process and ship orders within our stated 3–5 business days shipping window where applicable.
• To send order confirmations, service updates, customer support responses, and account-related messages.
• To improve website performance, product presentation, accessory edits, and boutique navigation.
• To prevent fraud, protect our site, comply with legal obligations, and maintain reliable service.

Cookies And Analytics

Chicelle may use cookies, pixels, and similar technologies to support site functionality, remember preferences, analyze visits, and understand how customers move through the boutique experience.

• Essential cookies help the cart, checkout, account access, and security functions operate properly.
• Analytics tools help us understand page performance, product interest, and browsing patterns.
• Preference technologies may help remember settings and improve repeat visits.
• You can manage cookies through your browser settings, though some features may not function fully if disabled.

How Information May Be Shared

We do not sell personal information as a product. We may share limited information with trusted service providers only when needed to support Chicelle operations.

• Payment, checkout, website hosting, analytics, customer support, email, and delivery service providers.
• Professional advisors or authorities where required by law, regulation, legal process, or security needs.
• Operational partners that help us maintain the website, fulfill purchases, and communicate with customers.
• Business records may be transferred if Chicelle is involved in a business transition, subject to appropriate privacy protections.

Security And Retention

We use reasonable administrative, technical, and organizational measures to help protect personal information. No online service can be guaranteed completely secure, but we work to keep information handled responsibly.

• We retain information only as long as needed for orders, customer care, accounting, legal, security, and business purposes.
• We limit access to information based on operational need.
• We encourage customers to use accurate contact details and protect account credentials.

Your Privacy Choices

Depending on your location, you may have rights to access, correct, delete, or restrict certain personal information. You may also unsubscribe from non-essential email communications using the instructions included in those messages.

• You may request to review or update eligible personal information.
• You may ask us to delete eligible information when retention is no longer required.
• You may contact us with privacy questions, account concerns, or communication preferences.

Children And International Visitors

Chicelle is intended for a general shopping audience and is not directed to children. If you believe a child has provided personal information, please contact us. Visitors outside the United States understand that information may be processed in locations where Chicelle and its service providers operate.